path: Chapter 30

• perverse incentives.doc
• probophilia.PDF
• quality – demings 14 principles.doc
• quality – herzbergs motivation hygiene theory.doc
• quality – ishikawa diagrams.doc
• quality – kaizen.doc
• quality – mccgregors x-y theory.doc
• quality – persigs metaphysics.doc
• quality assurance – comprehensive versus problem orientated approach.doc
• quality domains in education.doc
• score cards – NHS hertfordshire.xlsx
• the dark and angelic side of quality measurement.doc
• theories underpinning quality.doc